Operator Scorecards should always be designed to contain both behavioral and performance KPIs which the operators are either fully or partially in control of. The KPIs should be in line with the operations’ overall performance metrics that are being monitored as well.
Scorecards take advantage of the Hawthorne Effect, which is the tendency of people to change their behaviour if they know they are being observed.
KPIs should also be in line with site safety expectations. For example, if there are areas where trucks should be driving slower, or intersections that need to be respected (maybe a crossing with light vehicle traffic), data can be pulled from Fleet Management Systems to confirm that drivers are respecting the established safety practices for these areas, and KPIs designed to reinforce this behaviour.
Below are some examples of typical KPIs that Outlier’s would include in Scorecards for Haul Truck Operators at open-pit mines.
- # of tonnes loaded and/or dumped in the first hour and last hour of the shift
- The average amount of Miscellaneous delay time coded per shift
- Average travel speed in the first and last hour of the shift
- Average spotting time
- Average dumping time
- Average stopped time in the cycle