About Us

What It Means to Be an Outlier

Our approach is simple: structured execution, measurable results, sustainable performance.

We Are Outliers - By Name, By Nature, By Choice.

People and professionals that see what others miss and act where others hesitate.

We choose to challenge the norm and strive for better outcomes relentlessly.

We choose to do it with integrity, accountability, and blameless problem-solving.

Because Outliers aren’t just anomalies, they’re proof of what’s possible when you challenge assumptions, empower people as partners, and deliver with purpose.

Our deep expertise, industry-leading insight, proven methodologies, and practical grit combined through our human-first approach don’t just deliver results; they build the capability and culture for sustained success.

We’re not here to sit at the centre of the curve. We’re here to shift it. We’re here to raise the standard.

That’s why leaders in mining trust Outliers with their most critical challenges.

We are built for this.

The Fundamentals

Our culture is forged in the drive for excellence. We get there by sticking to our fundamentals, turning insight into action and action into results.

Never take shortcuts that compromise your safety or put your teammates or our clients in danger.

Demonstrate doing the right thing in all your actions and all your decisions, especially when no one is looking. Always tell the truth. Acknowledge and own your mistakes, clean them up and make appropriate corrections.

Demonstrate a passion for our mission. We’re all responsible for and benefit from the business reputation. Act in a way that models our business fundamentals. Become an expert at clearly articulating our stand for quality work and our value proposition. Protect ours and your reputation. Keep an enterprise-wide perspective for business and the client, knowing that what you do impacts everyone.
Operate from the assumption the people are good and that the intent behind their actions is positive. Respect and trust create stronger relationships and generate better results than do judgments, sarcasm, doubt, and cynicism.

Listening is more than simply “not speaking.” Be present and engaged. Quiet the noise in your head and let go of the need to agree or disagree. Listen with care and with empathy. Above all, listen to understand.

Take the extra steps to blow away our customers with unbelievable service. Make every customer interaction stand out for its friendliness, warmth, and helpfulness. Be a fanatic about response time and keeping customers updated on the status of their issues.
Take personal responsibility for making things happen – somehow, someway. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be a part of the solution, not the problem.

Own your actions and take responsibility. Ownership accountability means holding yourself to account, holding others to account, and the willingness to be held to account. Be aware and own your impact on others.

We fix mistakes by focusing on solutions. Then we identify lessons learned so we don’t make the same mistakes again. This promotes trust and partnership.

Speak honestly in a way that moves the action forward. Say what you mean and be sensitive to your impact in your communications. Remember that disagreement doesn’t mean rejection. Address issues directly with those who are involved and/or affected.

A Startup Turned Industry Player

Employees

50+

Our team is made up of mining experts who are committed to helping operations turn potential into measurable results.

Operating

Since 2014

Now twelve years in, we continue to raise the bar on the outcomes we deliver for mining operations worldwide.

Mining Operations Improved

150+

We have partnered with mining operations worldwide to identify gaps, strengthen execution, and deliver measurable, sustained performance improvements.

Average Efficiency Gains

15%

Our structured, hands-on approach consistently delivers double-digit efficiency gains, improving shift performance, asset utilization, and overall productivity.

Our Strength Lies In Our People

We are a high-performing, experienced team of mine operations consultants and optimization professionals.