The word "OUTLIERS" in bold, white capital letters on a light gray background, with a small red four-pointed star above the letter "S.
Contact us

Boost Operational Output

Manage variability, hit production targets, improving fleet performance, reduce delays and align teams.

Drive real performance gains through hands-on, data-backed operational insight.

Get in Touch

FMS Assessment

Outliers FMS Assessments provide a clear, practical review of how your fleet management system is supporting daily operations. We look beyond system settings to understand how the FMS is actually being used by dispatchers, supervisors, and operators on shift. By identifying configuration gaps, process misalignment, and execution risks, we help operations improve decision quality, reduce friction, and get more value from the system already in place.

  • Accesses and analyzes detailed FMS data to establish a performance baseline.​
  • Evaluates the current configuration, logic, and functionality of your FMS against operational goals.
  • Identifies misconfigurations, underutilized features, and coding inconsistencies.
  • Compares fleet performance against industry benchmarks and high-performing operations to highlight realistic improvement potential.
  • Identifies performance gaps between shifts, crews, and equipment types to expose hidden variability.
  • Distinguishes between system-driven constraints and execution-driven gaps to focus improvement efforts where they matter most.
  • Connects system performance insights with broader site goals like cost control, utilization, and throughput.
  • Quantifies the operational impact of data quality issues and system inefficiencies.
  • Surfaces training or usage gaps that reduce the effectiveness of FMS tools during shift execution.
  • Provides recommendations supported by baseline vs. target analysis to estimate potential gains.​
  • Includes queue times, load/spot/dump cycles, shift change efficiency, and payload variability.​
  • Stretch and standard targets are provided based on Outliers’ benchmarking and site observations.​
  • Recommendations are tied to changes that can be made within existing resources and systems​.
  • Delivers practical training and in-seat coaching to improve dispatcher and operator system use.
  • Reinforces consistent FMS usage standards across shifts to reduce variability in how the system is applied.
  • Builds frontline confidence in interpreting system outputs and translating insights into practical on-shift actions.

Short Interval Control

Outliers Short Interval Control strengthens shift execution and daily performance. We work alongside your teams to embed clear routines, decision discipline, and real-time accountability so issues are identified and corrected before they impact production. The result is more consistent execution, stronger ownership, and predictable operational outcomes.

  • Real-time dashboard displaying key performance indicators and operational data.
  • Enables quick issue identification and resolution.
  • Presents complex data in an easily digestible, visual format for optimal productivity.
  • Individualized scorecards for crew members, equipment operators, and dispatchers.
  • Tracks real-time performance metrics and provides targeted feedback.
  • Highlights successes and identifies areas for immediate attention to meet productivity targets.
  • Comprehensive guidelines and scenario-based action plans for operations and dispatch.
  • Standardizes procedures for addressing common challenges.
  • Ensures consistent responses, reduces downtime, and drives operational efficiency.
  • Automated alerts triggered by production-critical events or threshold breaches.
  • Customizable thresholds tailored to unique site conditions and operational priorities.
  • Enables faster response times by notifying the right people at the right moment via in-app alerts, email notifications, or Microsoft Teams Alerts.
  • Embeds structured shift routines such as pre-start alignment, mid-shift reviews, and end-of-shift reflection.
  • Develops supervisors’ ability to lead disciplined performance conversations that drive accountability.
  • Coaches frontline leaders on how to intervene effectively when performance drifts from plan.

Our consulting engagement framework

Empower your team with the knowledge and skills required to achieve the best possible outcomes.

Discover & Align

We start by understanding how your operation really runs. Through site time, data review, and conversations with your team, we identify where performance is leaking and align on what success looks like.

Diagnose & Prioritize

We dig into the root causes behind lost tonnes, delays and variability. Using operational data and frontline insights, we pinpoint the highest-value opportunities and focus effort. where it will make the biggest impact.

Design & Embed

We work with your teams to design practical processes, decision routines, and operation disciplines that fit your site. Solutions are built to be usable on shift and embedded through hands-on coaching.

Execute & Sustain

We support execution in the put and control room, helping teams apply changes in real time. As performance improves, we transfer capability and reinforce discipline so gains are sustained long after we step back.

We implemented the Outliers SIC in 2020 in conjunction with in-person training for the dispatchers and saw almost immediate gains that are still sustained three years later. After having implemented the SIC toolkit at two operations with different fleet management systems I can say it is the best way I’ve seen to effectively get the promised gains from FMS.

– Hubert Schimann, Mine Manager, Centerra Gold

Mining management looking over site

Frequently Asked Questions

Yes. Our approach is system-agnostic and designed to work with the FMS you already have in place. The focus is on improving how the system is configured, used, and supported through strong operational processes.

FMS Assessments identify how your fleet management system is actually being used on shift, not just how it is configured. By addressing gaps in setup, process, and execution, we help teams make better real-time decisions, reduce delays, and improve overall fleet performance.

Short Interval Control is a structured operating process that we help you implement on site. Outliers leads the process design, coaching, and embedding of routines, decision points, and accountability during the shift. We partner with OTSI, who provides the supporting SIC software, to ensure the process is reinforced with the right tools and visibility.
Your team is closely involved throughout the engagement. We work alongside supervisors, dispatchers, and leaders on site to ensure solutions fit your operation and can be applied confidently during day-to-day execution.
We focus on building internal capability through coaching, clear processes, and ownership within the site team. By embedding discipline and practical routines, improvements are sustained long after our direct involvement ends.