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drive sustainable performance

Break down silos, improve collaboration, streamline processes, unlock value, and align strategy to execution.

Drive sustainable performance by integrating people, systems, and processes into a cohesive model that enhances operational control.

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Integrated Operations

OMS Integrated Operations aligns planning, maintenance, and production into one connected operating model. By clarifying roles, accountability, and information flow, it improves coordination across teams and reduces operational silos. This structure strengthens execution discipline, improves asset utilization, and creates greater consistency shift to shift. The result is a more stable, predictable operation with improved performance across the value chain.
  • Full-service design of purpose-built control centers that centralize operations and improve real-time decision-making.
  • Optimizes layouts and digital interfaces designed for seamless communication and visibility.
  • Aligns departments through shared goals, integrated systems, and real-time communication.
  • Enables centralized decision-making to reduce delays and improve response times.
  • Breaks down silos to promote consistent execution across planning, operations, and support teams.
  • Connects short, medium, and long-term planning to ensure alignment across all time horizons.
  • Enables event-based re-planning to quickly adapt to operational changes and disruptions.
  • Reduces bottlenecks by synchronizing priorities across departments and minimizing downtime.
  • Identifies gaps and opportunities to enhance integration, automation, and data visibility.
  • Aligns current systems and future technologies to support long-term operational goals.
  • Provides a phased implementation plan to minimize disruption and maximize ROI.
  • Defines key responsibilities for each role to eliminate ambiguity and support accountability.
  • Identifies critical tasks and handoffs to streamline execution and reduce performance gaps.
  • Supports targeted training and development based on real operational requirements.
  • Builds customized value driver trees tailored to your operation’s goals and structure.
  • Links day-to-day activities to measurable financial and operational outcomes.
  • Guides prioritization of resources and initiatives based on highest potential impact.
  • Establishes role-specific KPIs to align daily performance with strategic objectives.
  • Enables transparent tracking of individual and team contributions to operational goals.
  • Supports a culture of accountability, continuous improvement, and data-driven decisions.

Continuous Improvement

Outliers Continuous Improvement Program is a mining-specific Lean Six Sigma Green Belt program that turns operational challenges into measurable results while building a culture of continuous improvement. Participants work on real operational challenges, reducing variability, eliminating waste, and improving efficiency. Through practical training and hands-on projects, we develop leaders who can confidently drive change and deliver sustained production and cost improvements across the operation.

  • Equips operational and technical leaders with structured tools to lead high-impact improvement initiatives.
  • Participants complete real, site-based projects tied directly to production, cost, or reliability targets.
  • Builds internal capability to analyze performance gaps and deliver measurable, sustained results.
  • Introduces frontline teams to practical improvement tools that can be applied immediately on shift.
  • Participants support or contribute to real site improvement projects during the program.
  • Establishes a shared improvement mindset and language across departments.
  • Participants complete real, site-based projects that target high-impact operational issues aligned with site priorities and production goals.
  • Delivers measurable gains in throughput, cost control, or reliability within defined timelines.
  • Demonstrates immediate value while building internal ownership of results.
  • Provides structured oversight to maintain discipline through each project phase.
  • Ensures data integrity and analytical rigor before implementing changes.
  • Strengthens participants’ confidence in leading complex improvement initiatives.
  • Guides teams through structured problem-solving sessions to eliminate recurring failures.
  • Prevents surface-level fixes by focusing on systemic drivers of performance gaps.
  • Encourages cross-functional collaboration to resolve chronic operational issues.
  • Develops leaders’ ability to sponsor and support improvement initiatives effectively.
  • Clarifies expectations for performance ownership and change management.
  • Aligns leadership behaviors with continuous improvement principles across the site

Our consulting engagement framework

Empower your team with the knowledge and skills required to achieve the best possible outcomes.

Discover & Align

We start by understanding how your operation really runs. Through site time, data review, and conversations with your team, we identify where performance is leaking and align on what success looks like.

Diagnose & Prioritize

We dig into the root causes behind lost tonnes, delays and variability. Using operational data and frontline insights, we pinpoint the highest-value opportunities and focus effort. where it will make the biggest impact.

Design & Embed

We work with your teams to design practical processes, decision routines, and operation disciplines that fit your site. Solutions are built to be usable on shift and embedded through hands-on coaching.

Execute & Sustain

We support execution in the put and control room, helping teams apply changes in real time. As performance improves, we transfer capability and reinforce discipline so gains are sustained long after we step back.

Outliers helped us bring structure to what felt like a long list of disconnected technology initiatives. They worked with our teams to understand how we actually operate before mapping out a clear, phased roadmap.

Mining operator with headlamp

Frequently Asked Questions

We redesign operating routines, clarify decision rights, and align performance metrics across departments. By establishing shared goals and structured collaboration, teams move from reactive coordination to disciplined, integrated execution.
Not necessarily. Many improvements come from clarifying roles, improving information flow, and strengthening processes. Where technology is required, it is prioritized through a phased roadmap focused on operational value rather than adding complexity.
Our program is built around real mining scenarios and operational challenges such as production variability, maintenance inefficiencies, and cost drivers. Participants work on live site projects, ensuring the tools learned directly translate into measurable operational improvements.
Yes. Every participant completes a site-based improvement project. This ensures training is practical and results-driven, delivering tangible production or cost improvements while building internal capability.
Supervisors, superintendents, engineers, and technical leaders responsible for daily execution benefit most. The program is designed for those who influence performance and are positioned to lead operational improvement on site.