Le mot "OUTLIERS" en lettres capitales blanches et grasses sur fond gris clair, avec une petite étoile rouge à quatre branches au-dessus de la lettre "S".
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Constituer des équipes performantes

Build capability, drive accountability, strengthen leadership, and sustain improvement.

Build high-performing teams through structured leadership development, Lean Six Sigma training, and hands-on coaching.

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Advanced Dispatch

The OMS Advanced Dispatch Program develops world-class dispatchers through hands-on coaching and deep fleet management system expertise. We work directly with your team to sharpen real-time decisions, optimize fleet performance, and strengthen shift execution. By combining proven FMS strategies with practical, in-seat coaching, we turn dispatch teams into a production-driving force, delivering consistent and measurable gains in efficiency and output.

  • Hands-on training designed to equip dispatchers with advanced skills that drive production, reduce idle time, and enhance system functionality.
  • Provides advanced techniques in dynamic dispatching for minimized idle times.
  • Develops dispatcher judgment under pressure through live shift mentoring and real-time performance feedback.
  • Strengthens prioritization skills to manage competing constraints during peak production periods.
  • Ensures optimal system setup that reflects the current state of the fleet and operation for accurate real-time system decision-making.
  • Identifies and resolves configuration issues that impact dispatch effectiveness and data integrity.
  • Provides data-backed decision-making support for accurate troubleshooting.
  • Scenario-based training with real-world examples for immediate application.
    Improves understanding of system functionality and effective production strategies.
  • Builds alignment between dispatch, supervisors, and field crews on how dispatch decisions impact shift outcomes.
  • Improves operational awareness by connecting dispatch actions to downstream production results.
  • Gives access to proprietary diagnostic tools designed to monitor real-time production performance and address configuration issues.
  • Identifies recurring performance patterns and variability trends to support targeted operational improvements.
  • Highlights systemic bottlenecks across equipment, locations, or shifts to guide strategic fleet adjustments.
  • Provides ongoing system tuning to align with evolving production goals and site conditions.
  • Offers continuous coaching and troubleshooting support to maintain high dispatch standards.
  • Delivers regular performance reviews and recommendations for improvement.
  • Safeguards against skill erosion and turnover-related productivity loss.

OMS LEAD

OMS LEAD is a suite of comprehensive leadership programs built specifically for the mining industry. It equips leaders with practical tools and actionable strategies to strengthen decision making, communication, and team alignment. Through tailored training and hands-on coaching, OMS LEAD builds engagement, reinforces accountability, and supports measurable productivity improvements that drive sustainable operational performance.

  • Hands-on coaching and training tailored to site-specific operational and cultural challenges.
  • Builds confident, accountable leaders equipped to drive performance and manage risk.
  • Embeds structured leadership routines that strengthen communication, execution, and engagement.
  • One-on-one or small group coaching sessions tailored to real-time operational needs.
  • Reinforces leadership skills, decision-making, and team alignment between site visits.
  • Delivers high-impact leadership support without the cost of full-time, on-site resources.
  • Develops internal trainers to deliver consistent, high-impact leadership development.
  • Provides ready-to-use content, facilitation tools, and coaching techniques.
  • Builds long-term capability to scale training across departments and sites.
  • Establishes quality standards and feedback loops to maintain consistency across sessions and sites.
  • Reinforces key leadership behaviors through focused 90-minute sessions tied to current operational challenges.
  • Creates space for peer learning and shared problem solving across supervisors and superintendents.
  • Re-aligns leadership teams around priorities when performance begins to drift.
  • Delivers a fully structured, organization-run program aligned with operational and business goals.
  • Develops content, tools, and processes to support consistent, high-quality training delivery.
  • Establishes governance, tracking, and evaluation systems to measure and sustain impact.

Notre cadre d'engagement en matière de conseil

Donnez à votre équipe les connaissances et les compétences nécessaires pour atteindre les objectifs de l'UE. les meilleurs résultats possibles.

Découvrir et aligner

Nous commençons par comprendre le fonctionnement réel de votre entreprise. En passant du temps sur place, en examinant les données et en discutant avec votre équipe, nous identifions les fuites de performance et nous nous alignons sur les critères de réussite.

Diagnostiquer et établir des priorités

Nous recherchons les causes profondes des pertes de tonnes, des retards et de la variabilité. À l'aide de données opérationnelles et d'informations de première ligne, nous identifions les opportunités les plus intéressantes et concentrons nos efforts là où ils auront le plus d'impact.

Conception et intégration

Nous travaillons avec vos équipes pour concevoir des processus pratiques, des routines de décision et des disciplines opérationnelles adaptés à votre site. Les solutions sont conçues pour être utilisables sur le terrain et intégrées par le biais d'un coaching pratique.

Exécuter et soutenir

Nous soutenons l'exécution dans la salle de commande et de contrôle, en aidant les équipes à appliquer les changements en temps réel. À mesure que les performances s'améliorent, nous transférons les capacités et renforçons la discipline afin que les gains soient maintenus longtemps après notre départ.

The OMS LEAD workshop was an enriching experience. Through exercises such as the FEED model for feedback, the de Bono method for decision-making, and the overview of personality profiles, we were introduced to simple, practical tools to help us communicate, manage challenging situations, and strengthen teamwork. We are now all speaking the same language, one shared voice to continuously improve as leaders every day.

Mining operator with clipboard

Foire aux questions

Advanced Dispatch focuses on strengthening real-time fleet decision making and dispatch capability. OMS LEAD focuses on developing frontline leaders and supervisors to improve accountability, communication, and shift execution.
Dispatch Insight Training helps supervisors, dispatchers, and operators understand how dispatch decisions impact production outcomes. It builds alignment between field crews and the control room.
The subscription provides ongoing coaching, system tuning, troubleshooting support, and performance reviews to prevent skill erosion and maintain high dispatch standards over time.
OMS LEAD is designed for supervisors, superintendents, and frontline leaders responsible for daily execution. It equips them with practical tools to strengthen decision making, communication, and accountability.
Yes. In addition to site-based training, we offer remote coaching, booster sessions, and Train the Trainer programs to reinforce leadership development and sustain improvement.