Clearly defining roles and responsibilities among your team reduces friction among colleagues and produces inherent accountability among members. A team that has trust is safer, more efficient and works together in the toughest of situations.
Knowledgeable leadership is one thing- competent, thoughtful, and understanding leadership is another. We train interpersonal skills that build trust, solidify a knowledge base and create confident, respected leaders. This often results in lower turnover rates and higher safety rates.