A message from our CEO
Dear partners and customers,
In the midst of the uncertainty of the past weeks regarding the COVID-19 situation, I wanted to reach out on behalf of everyone at Outliers Mining Solutions with the hope that you, your company’s employees, and your loved ones are safe and healthy. Our priority is to help blunt the impact of this public health crisis while remaining good stewards of the services and tools we provide you and your site. I want to assure you that we are available and committed to meet that obligation during these uncertain times.
Our response to COVID-19
On the 13th of March, we made the decision to remove our people from our client sites and directed them to return home immediately to ensure that any border closures did not affect their safety and security, as well as to blunt the impact of the COVID-19 virus. This decision was not taken lightly; however, we acted as per our emergency response plan. Today, we are all practicing social distancing. Those who have returned from international travel are also self-isolating at our government’s direction.
We’re open for business
To ensure the safety of our consultants and our clients’ sites, we have transitioned from site-based to providing our services remotely for the time being. With our clients, we preach an approach of data-based decision making, and the data shows that it’s crucial to flatten the curve of the COVID‑19 pandemic. We are also a technology company and can operate and access data remotely. We will maintain the same standards of attention, professionalism, and service that you’ve come to expect from Outliers Mining Solutions.
Going forward, if the scope of work requires physical presence at client sites, travel to client sites or offices will be permitted for domestic work (domestic refers to the country of residence of the employee or sub-contractor), only if all criteria are met:
- The consultant’s local government has not banned domestic travel to the destination region or connecting destination region
- The government of the destination has not banned travel from your point of origin or connecting destination (or areas previously visited recently)
- Criteria for contractors visiting client sites are met, and protocols are deemed adequate
- The consultant feels comfortable traveling to the client site
Managing uncertainty is part of our service model
We are a small but global organization with a presence in Canada, the USA, Argentina, Spain, and Australia. Our experience and capabilities in coaching and mentoring, statistical analysis, and our mine technology expertise allow us to identify, understand, and address business uncertainty. We will continue to provide these services to our clients remotely, leveraging the dynamic abilities of our people. We will continue to communicate while we deliver services via video and voice conferencing.
Thank you for your continued trust in us. Remain safe and healthy, carry on, wash your hands, be kind to the vulnerable, and together let’s flatten the curve.
CEO | Outliers Mining Solutions